Services

How to Use Express Documents

Submit a Document Delivery request

The Express Documents Request form is accessible via the main page of the UA library website . Click on Document Delivery .

Follow the steps below to submit an ILL request:

  • On the UA Library main page, click on Document Delivery under the Services menu.
  • On the next page, click on Logon to the Express Documents Request Form .
  • On the following page, enter your UA NetID number and click on the Logon button.
  • On the next page, under Make A Request , click on the button that corresponds with the type of request you are submitting:
  • REQUEST A LOAN - Click on this button to view the form for submitting a request for a loan. Examples include books, entire conference proceedings, maps, CD's, DVD's, videos, or microfilm reels or microfiche.
  • REQUEST A DOCUMENT - Click on this button to view the form for submitting a request for a photocopy. Examples include journal, newspaper, or magazine articles, copies of maps, or copies of a conference paper.
  • REQUEST A BOOK CHAPTER - Click on this button to view the form for submitting a request for a copy of a chapter from a book or anthology.
  • REQUEST A THESIS - Click on this button to view the form for submitting a request for a loan of a thesis or dissertation.

 

  • Depending on which button you click, you will be directed to a request form where you must enter the book or article citation information. Please be as thorough and complete as possible so that we can find the correct item for you.
  • Click on the Submit Request button at the bottom to submit your information. Once you have submitted the request, it is sent to Express Documents where it is processed. We will notify you by email once your request is shipped.
  • Click on Exit to Main Menu button at the upper left to enter another request or to exit the system.

How to check the status of a request

To view the status of your requests:

  1. From the UA Library Web page , click on the Document Delivery link.
  2. On the next page, click on Logon to the Express Documents Request Form .
  3. Login with your UA NetID .
  4. On the Main Page under Review Requests , click on the View/Modify Outstanding Requests button.
  5. You will then be directed to a page with a list of all your requests in process with their corresponding statuses.
  6. If you click on the button next to your request, you can view Detailed Information regarding your request.

Cancelled requests

Typically a Express Documents Request will be canceled if the item is temporarily unavailable from the library. Depending on the reason of the cancellation, please call or email the Express Documents Supervisor Scott Cossel ( askddt@u.library.arizona.edu ).

For customers affiliated with the UA Libary, unfilled Express Documents requests are often routed to Interlibrary Loan if the item is unavailble at the UA Library.  An email notification will be sent if this occurs. Once an unfilled Express Documents request is routed to Interlibrary Loan, the fee for the request is waived. All fees for Interlibrary Loan are currently covered by the University.

Access Document Delivery requests

Loans : Books and other material will be shipped via Federal Express to the address provided.

Articles : All article requests are delivered electronically. UA Express Documents will send you an email with a direct link to your article in PDF format.

To view all your articles requested via Document Delivery , follow these directions:

  1. From the UA Library Web page , click on the Document Delivery link.
  2. On the next page, click on Logon to the Express Documents Request Form .
  3. Login with your UA NetID .
  4. Scroll down to the Review Requests section of the form.
  5. Click on the View/Download Electronically Received Articles button. You will then see all the articles you have requested.
  6. On the following page, click on the link in the Transaction # column to view or download your article. These articles will remain on our server for 30 days .

PLEASE NOTE : If for some reason we cannot obtain an electronic version of your request(s), we will print and mail you the article(s) to the address indicated on your original request.

Renew a loan request

Loan requests delivered through UA Express Documents can be renewed just like any other UA Library-owned item.  Please login to your Library Account to renew your items.

Return a loan request

Please return all material in a package to the US Post Office. Whenever possible, please feel free to us the same package in which the material arrived. Please return your books to the following address:

  • University of Arizona Library
  • Document Delivery, Rm B-205
  • 1510 E University Blvd
  • Tucson AZ 85721-0055

NOTE FOR UA SOUTH FACULTY, STAFF AND STUDENTS : A prepaid return label will be included with your requested material. Please return your material in the package with the label affixed and drop it off at US Post Office.

Log-in problems

There are a few reasons why a user may not be able to log into the request system:

  1. You are new to the university.
  2. Your UA NetID is incorrect or inaccurate.
  3. You have never used Express Documents or any library service before, but are a current and valid UA student, staff, or faculty member.
  4. You have an extremely overdue item(s) and have been blocked from the system.
  5. Your regular library fines exceed the maximum $5 limit and have been blocked from ILL.

For reasons 1-3, you will see a message indicating that the system does not recognize you as a student, faculty member, or staff person when you try to log in. If this is the case, please contact the ILL office by phone (621-6438) or email and we will enter your information directly into our system.

For reason 4, you are responsible for the return of the material by the due date. The overdue fine for ILL items is $1.00 per day and applies to all users.

Items extremely overdue (14 or more days overdue) are subject to a $90 replacement fee which will appear in your library circulation record. In addition, you will be blocked from using the ILL request system. If the book is returned after the 14-day period, the $90 can be waived, but you will still be fined a $15 overdue processing fee. Once we receive the overdue items, you will regain access to the ILL request system.

For reason 5, you will need to pay the fine in full, negotiate the fine at the Circulation Desk, or fill out a fines appeal form online. Once the fine is cleared on your regular library account, you will regain access to the Express Documents request system. For more information please see the Fines and Appeal Web Page .

 

Printing problems

If you are encountering problems viewing or printing your article(s), please make sure you are following these recommendations:

Download your article and then Save to Disk . This works best if you are trying to access your article via a dial-up or other slow Internet connection. The articles are in PDF format and are rather large, so it is best to download the file completely, save it to an area on your computer's hard drive, and then print or view your articles off-line.

Be sure you have the latest Adobe Acrobat Reader installed on your PC . You must have Adobe Acrobat Reader installed on your computer and we recommend that you have the latest version .

If none of these recommendations help you or fix your problems, please contact us .