Services

Express Retrieval, Recalls, Holds, and Missing Items

 

Express Retrieval

 

  • This is the library service to retrieve items off the library shelves and place them directly on the hold shelf for UA faculty, staff, and students.

Who may recall:

  • This service is only available to UA faculty, staff and students who have a valid CatCard and a library account in good standing.

What can be recalled:

  • Any book, DVD, or videotape can be recalled, but note that there are exceptions (such as bound journals, music CDs, etc.).

How to recall:

  • If you cannot locate a circulating item in the stacks, please check our online catalog to see if the item is checked-out. If the item is checked-out, you may recall the item.
  • If you find that an item is checked-out, from its online record simply click on the Recall or Express Retrieval tab found at the bottom and top of the page.
  • If you have recalled an item, an e-mail or letter will be sent notifying you when it is available.
  • Recalled items will be held on the open hold shelves by call number:
    • Main Library: across from the main entrance (2nd floor) of the Main Library, Hours  
    • Science-Engineering Library: behind the Information Desk near the entrance to the Reference/Current Periodicals Room, Hours
    • Fine Arts Library:  across from the Information Desk.  (Note: This includes holds for CCP Library materials as well.) Hours

Policies:

  • Library material may be recalled from any borrower at any time.
  • If you have an item which has been recalled, you will receive an e-mail or letter indicating that the item has been recalled and needs to be returned.
  • Recalled items are due within 10 days of the date the recall is placed.
  • Items will be held for seven days after being returned. If an item has additional holds, it can only be checked-out for seven days.
  • Failure to return recalled materials by the new due date indicated on the recall notice will result in a suspension of borrowing privileges and late fees .
  • Since fees will accrue on recalled items even if you are out of town, it is strongly recommended that you return all library items before leaving.

Holds

Please see Express Retrieval for information on holding items listed as "in library."

Reporting an Item Missing

If the item is not on the shelf and the online catalog states that it should be "in library" go to the Information Desk (2nd Floor Main Library, 2nd Floor Science Library, Fine Arts Library) to get assistance from a staff person.  

We will: 

  • Verify the catalog record (including the item status).
  • Recheck the shelves for you
  • If the item is not found we will,

 

Contact Us!