Services

General Fee Structure and Processes

The fee structure applies to all library borrowers.

Items not returned will accumulate billing, processing, and replacement charges.Materials are presumed lost if overdue 21 days or more.

Fines for all non-UA users must be paid in full at the time of revalidation of your library card.

Please note that the 21 day grace period is for regular materials only.

Notification of Fees

As a courtesy the Library sends overdue notices. Overdue notices are sent via e-mail or postal mail. Failure to receive a courtesy overdue notice of any kind does not exempt your responsibility.

Per University policy , email is a mechanism for official communication within the University of Arizona. Official University email accounts are available for all enrolled students, faculty and staff. and must be utilized for library communication. The addresses are all of the form [Name]@email.arizona.edu or [Name]@u.arizona.edu. These accounts must be activated before the library can correspond with its customers using the official email accounts.
If customers wish to have email redirected from their official @email.arizona.edu address to another email address (e.g., @aol.com, @hotmail.com, or an address on a departmental server), they may do so, but at their own risk. University faculty and staff may also permenently change their email address to a departmental email address by using employee link .  The library will not be responsible for the handling of email by outside vendors or by departmental servers. Having email redirected does not absolve a customer from the responsibilities associated with official communication sent to his or her @email.arizona.edu account.

Bursar's and Collection Agencies

Every month all past due accounts will be turned over to the UA Bursar's Office and/or a collection agency. Account holders will be responsible for all collection costs and legal fees. This applies to all library users regardless of status or expiration date.

If you return an item that has been billed for replacement at your Bursar's account, it will no longer be listed on your library account. Upon return of the item you must notify library staff so that we can credit your Bursar's account in the appropriate amount. You may return the item to the library then call us at 626-4836. Information on how to pay library fees transferred to your Bursar's account can be found here.

Once an account is placed with a collection agency, we are unable to negotiate billing, processing, or collection fees. You may still return the original library material for a reduction in cost. If you have any questions regarding an account placed with a collection agency, please call us at 626-4836. Information on how to pay library fees placed with a collection agency can be found here.

Suspension of Library Privileges

Borrowing privileges, including remote access to our electronic databases, will be revoked when fines reach $5.00. Borrowing and Interlibrary Loan privileges are suspended when recalled and Interlibrary Loan material are overdue. Overdue balances must be paid off in full before Library privileges will resume.

Privilege suspension is the same for ALL types of Library user (i.e. Undergraduate, Graduate, Faculty, Community User, etc.).

Lost or Damaged Library Material

Please inform the Information Desk of lost material as soon as possible so that we can explain your options.

Items returned with missing parts (e.g., a CD case with no CD in it, a score missing a part) will not be checked-in upon receipt, and will continue to accrue fees until all parts have been returned.

Items returned damaged (e.g., with highlighting, missing pages, water damage, etc.) will not be checked-in and will incur damage or replacement costs depending on the extent of the damage.

Items checked-in by the customer using an Express Check-In Machine are subject to the same rules above. Customers should verify that all parts are present before checking items in.

It is the customer's responsibility to verify that all parts are present and that no significant damage is present before checking an item out. If you do notice missing parts or significant damage report it to the Information Desk before checking the item out.

Questions?

Send us an e-mail

or

Phone (520) 626-4836