Services

Online Appeal Form

This form should be used to notify the University of Arizona Library of possible billing errors related to your University of Arizona Library account. Library staff will review your account and respond to you within one business day.

Please note that the following are not grounds for disputing late fees and replacement charges:

  • A lack of knowledge of University of Arizona Library borrowing policies.
  • Being out of town. Library borrowing policies are in effect throughout the year – there are no exceptions for university holidays. If you plan on travelling outside of Tucson for more than 10 business days, you should consider making arrangements for returning items that may be recalled or overdue.
  • Failure to receive library notices of any kind. (Except in instances where a notice was not sent due to equipment error.)
  • Failure to notify the library of a lost Catcard/library card in a timely manner.
  • This list is not all inclusive. Please provide as much detail in the comments box below.

Please select the reason for your appeal:

A library fee on your record is incorrect.
For Incorrect Library Fees or Fees Disputes, it will take 48 hours for your appeal to be processed

An item is still on your record that you believe you have returned.
Disputing items that have been returned may take up to two (2) weeks to be processed, since a search will need to take place.

Other: Please fill in Comments box below.

Comments:

   

 

Required Information

Your First Name:
Your Last Name:
Street Address:
City/State/Zip Code:
Email Address:
CatCard or Library Card Number:

A ppeal Amount

Fee amount you wish to appeal:

Information on the item/s you are disputing - NOTE : Please list Title & Call Number for each item disputed.

By clicking "submit", I hereby affirm that the statements made above are true and complete.